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Toll Free Artificial Intelligence

TOLL FREE GROWTH IN ARTIFICIAL INTELLIGENCE INDUSTRY New York, NY August 14, 2006 (ICB TOLL FREE NEWS) Artificial intelligence is experiencing a renaissance in Silicon Valley.

Some of the progress is coming in speech recognition systems with decreasing failure rates.

For example, Tellme Networks is a company in Mountain View, California that provides voice recognition services for both customer service and telephone directory applications, and is a good indicator of the progress that is being made relative to toll free service applications.

Tellme supplies the system that automates directory information for toll free business listings. When the service was first introduced in 2001, it could correctly answer fewer than 37 percent of phone calls without a human operator's help.

As the system has been refined, the figure has now risen to 74 percent.

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